This Privacy Policy explains how SynConnector handles information when you visit this website, contact support, or use SynConnector plugins (including SynConnector for eBay).
Scope
It covers (1) this marketing and documentation website, (2) purchase and licensing flows handled by Freemius, and (3) data processed when SynConnector plugins run on your WordPress site and talk to eBay.
Information you provide
- Contact details when you reach support (name, email, site URL, message content)
- Checkout and license details when you buy a paid plan (processed by Freemius)
- Account emails used for license recovery or Freemius Customer Portal access
Website and analytics
Like most sites, our servers or security tools may log technical data such as IP address, browser type, and pages requested. If we use analytics or SEO plugins (for example Rank Math), they may collect aggregated usage data according to their settings. We aim to avoid unnecessary third-party trackers on the marketing theme.
Freemius payments and licenses
Paid checkouts, invoices, tax handling, license keys, and subscription renewals are operated by Freemius. Freemius acts as a payment / commerce provider and processes personal and billing data under its own privacy policy. SynConnector receives what is needed to deliver the product and support you (for example, purchase email, plan, and license status).
Data on your WordPress site
When you install SynConnector for eBay, product, listing, order, and settings data live primarily in your WooCommerce database on your hosting. You (and your host) are the controller of that store data. SynConnector processes it locally to list, revise, import orders, and sync stock.
eBay connection
After you authorize eBay via OAuth, SynConnector exchanges tokens and listing/order data with eBay’s APIs as needed to provide the features you enable. eBay’s privacy terms also apply to data eBay holds in your seller account.
Support communications
If you contact us through Freemius Contact Us or email, we use the information you send—including license and site context—to diagnose and resolve issues. We retain support correspondence as long as needed for customer service, dispute handling, and legal compliance.
Cookies
This site may use essential cookies for basic WordPress functionality (for example, logged-in admin sessions). Preference keys such as dismissing an announcement bar may be stored in your browser’s local storage rather than a cookie.
Legal bases (where applicable)
Depending on your region, we process data to perform a contract (providing the plugin and support), with your consent where required, and for legitimate interests such as securing the site and improving documentation—balanced against your rights.
Sharing
We share data with processors that help us run the Services (notably Freemius for commerce, and infrastructure providers for hosting this website). We do not sell your personal information. We may disclose information if required by law or to protect rights and safety.
Retention
We keep personal data only as long as needed for the purposes above, including license records, support history, and legal obligations. You control retention of store data on your own hosting.
Security
We use reasonable technical and organizational measures appropriate to a small software vendor. No method of transmission or storage is perfectly secure; protect your WordPress admin, hosting, and Freemius account with strong credentials.
Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact us via Support to make a request. You may also have the right to lodge a complaint with a supervisory authority.
Children
The Services are directed at businesses and adult merchants, not children. We do not knowingly collect personal information from children.
International transfers
Your information may be processed in countries where we or our processors (including Freemius) operate. Where required, appropriate transfer safeguards are used by those providers.
Changes
We may update this Privacy Policy by posting a new version on this page. The “last updated” date at the top of the page will change when we do.
Contact
Privacy questions: use the Support page on this site. License holders should prefer Freemius Contact Us so your purchase context is included.