How to contact us
Use Freemius so license, plan, and site URL are included with your message.
Best
From WP Admin
On the store where SynConnector is installed: WP Admin → SynConnector → Contact Us. Freemius attaches your license automatically.
Account
Freemius Customer Portal
Sign in, open Support, and send a ticket tied to your purchase.
License
Recover a lost key
Enter the email used at checkout. Freemius resends license keys and download links.
Set the license recovery URL in Appearance → Customize → Support (from your Freemius product settings).
Need help with SynConnector? Start with the docs, then contact us through Freemius so your license and site are included automatically.
Contact support (recommended)
Paid plans: open WP Admin → SynConnector → Contact Us. That Freemius form sends your license, plan, and site URL with the message — you do not need to paste a license key by hand.
You can also sign in at the Freemius Customer Portal and use Support there for the same license-aware contact form.
Lost license key
Use Freemius license recovery with the email from checkout. Keys and download links are resent automatically.
Before you write
- Site URL (WooCommerce store)
- Plugin version and WooCommerce version
- What you expected vs what happened
- Screenshots or error text if relevant
If you email support instead, include the checkout email. License key is optional — we can look it up from that email.